Our Service

We take pride in our highly-personalized service which is one of the best in the industry. We will work closely with you to get a clear understanding of your needs and provide you with the best possible solutions.

Pre-sale Service

● We will interact with our much-valued clients in a personalized manner to obtain knowledge of the building structure and installation environment, and if it is necessary, we offer on-site survey.

● We will work on providing you with customized designs and solutions tailored to your individual needs and preferences.

Sales Service

● We will send you design drafts to confirm the specific details of the project and do modifications to your satisfaction before production.

● We will give you our full support for the testing and acceptance of items and will work with you to choose the best shipping option at the most affordable price.

● We offer comprehensive product training and technical support regarding installation, maintenance, and software usage to ensure your complete satisfaction with our products.

● Free spare parts and documents including operation manuals, installation guides are provided.

After-sale Service

● Offering 24/7 technical support by phone or email.

● Free online training for installation, equipment operation, and software use.

● Free replacement or repair of the faulty parts upon receival and free upgrade of software within warranty; minimum cost will be incurred if out of warranty.

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